Terms & conditions

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HotelVoucher.com is a hotel search and offers users information about different types of accommodation (such as hotels, holiday homes, etc.), travel areas and services associated with travel.

Scope of service

These terms and conditions are subject to occasional changes and apply to all our services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by email or by telephone.

By using our website, you confirm that you have read, understood and agree to these terms and conditions, as well as the privacy policy, including the use of cookies.

Services and contract

On the HotelVoucher.com website, you have the ability to compare third party services via the HotelVoucher.com system.

In addition, for some hotels, users have the possibility of booking the selected hotel through a direct connection to the hotel booking sites (third parties). As a result, the booking will be made directly on the hotel booking site and not on the HotelVoucher.com sites. In such cases, HotelVoucher.com is not the travel operator or the contractual party for the user, but only an agent providing the technical connection to the hotel booking site of a third party.
By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that booking site. These terms and conditions can be viewed on the website of the third party.
Once a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and HotelVoucher.com. HotelVoucher.com is no contractual party to the hotel booking and all and any claims of the user under the hotel reservation are to be asserted against the third party (the booking site) and not against HotelVoucher.com.

This agreement is not affected by any other agreements between the hotel and users.

Privacy and email advertisements

The protection of personal data provided by the user is of the highest priority for HotelVoucher.com. As such, HotelVoucher.com makes every effort to ensure compliance with data protection. For more information, please read our privacy policy.

HotelVoucher.com collects, processes and uses your personal data (hereafter "data") only if we have obtained your consent or a statutory provision allows for the collection, processing or use of your data.

HotelVoucher.com will only raise, process and use data necessary for the provision of the services rendered by HotelVoucher.com, for the use and operation of the websites/apps and the services offered.

If the user has agreed to receive information about HotelVoucher.com during registration for the community or at another time using HotelVoucher.com’s services, the user will receive periodic product information. The consent may be revoked at any time by written communication or by email. The consent to receive emails follows after the confirmation email from HotelVoucher.com is sent. By clicking on the link in the email, you will be registered to receive newsletters.

Liability

HotelVoucher.com is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by users and/or booking sites. In particular, there is no advice or information from HotelVoucher.com regarding the selection of accommodations.

All agreements that arise through this service are between the HotelVoucher.com user and the respective external contracting booking site. In particular, HotelVoucher.com does not act as organiser or travel agency at any time.
The terms and conditions of the respective organiser or travel agency apply exclusively, especially regarding the right to cancel and to withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking site. HotelVoucher.com remains uninvolved in such contractual arrangements, agreements and claims between the HotelVoucher.com user and the respective external contracting booking site.

HotelVoucher.com does not verify the accuracy of content uploaded by booking sites. This content is provided by booking sites for publication on our website with reference to the respective hotel.
HotelVoucher.com has no influence on this information (in particular images, comments, reviews, etc.). The publication of user-generated content and reports on HotelVoucher.com does not reflect the opinion of HotelVoucher.com, in particular, HotelVoucher.com does not claim this content as its own.

In particular, hyper links, advertising banners, information about accommodations, travel destinations or providers and the like are provided by booking sites and do not represent recommendations or information from HotelVoucher.com.
For technical reasons, no updating of the prices we receive from booking sites are done in real time. Therefore it is possible that the price that appears on the booking site does not correspond to the price specified on the HotelVoucher.com sites.
HotelVoucher.com does not guarantee the accuracy of information, in particular prices and availability.

HotelVoucher.com is not liable for technical malfunctions for which the cause is not within HotelVoucher.com’s sphere of responsibility or for damages caused by force majeure. HotelVoucher.com does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period.

Website design

We use a test method to improve website design. An original version of our website is tested against a modified version to find out which is more effective.

When you visit our website, technical information is evaluated based on a pixel and a tracking ID. The evaluation is not personal but group related. The legal basis for this is our legitimate interest in the optimization of our website, Art. 6 para. 1 f GDPR.

Applicable law

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the Netherlands.