Privacy policy

HotelVoucher.com knows that you care about how information about you is being used and shared. Therefore, we appreciate the trust you put in us and your privacy is of utmost importance to us. Of course, we know that most sites say the same, but frankly, we mean it. By making use of our website, you have placed your trust in us and we value that trust. This means that we are committed to protect and safeguard any personal data that you give to us.

This document describes how we use and process your personal data, so you can understand what information we collect, how we use it, and what choices you have. If you have any questions about your personal data, we are more than happy to answer them. Please also visit our cookie statement. Here you can read how HotelVoucher.com make use of cookies on the website.

If you have visited HotelVoucher.com, you might understand that HotelVoucher.com offers online travel-related services through our own website and mobile apps. This is why the information that you read in the Privacy policy applies to all of these platforms or to any kind of information we collect through these platforms.

The Privacy policy might change from time to time and if you care about your privacy please visit this page regularly to be fully informed.

If you disagree with this Privacy policy (sadly but necessary) you should discontinue using our services. By visiting HotelVoucher.com you agree with this Privacy policy and you accept the practices described here.

We collect information in a few different ways:

Information you give to us or give us permission to obtain it

We can’t help you book for example the perfect accommodation without you giving us information. Therefore, when you sign up for or use the website, you voluntarily give us certain information. You can think of – your name, profile photo, tips, comments, likes, preferred contact details and any other information you provide to us. This is all information you give to us.

In addition to this, we receive and store also information from your computer. This can include the IP address, the browser you use, your language settings. If you are using your mobile, you can choose to provide us with location data. We do this to personalize the experience you have on the website. We also look at email communications to help us make e-mails more useful and interesting. We often receive a confirmation when you open an e-mail from HotelVoucher.com, if your computer supports such capabilities. There are also situations in which we receive information about you if you choose to book or download a voucher. Then you provide us with contact information and what you booked or downloaded.

You also may give us permission to access your information in other services like when you link your Facebook or Google account to HotelVoucher.com, which allows us to obtain information from those accounts (e.g. your friends or contacts). The information we collect from those services often depends on your settings or their privacy policies. Therefore, check what those are at Facebook or Google, if you want to be sure.

When you use our products, we also get technical information

When you visit our websites or apps we may automatically collect certain information. This is what happens whenever you visit or use website on the web. This includes your log data, cookie data and device information. Let’s explain it in further detail.

Log Data
When you use HotelVoucher.com, our servers automatically record your log data including your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We might also collect information about how you used HotelVoucher.com, for example, the clicks and which pages have been shown to you.

Cookie Data
We may use ‘cookies’ or similar technologies to record log data. When we use the cookies, we may use ‘session’ cookies (these cookies last till you close your browser) or ‘persistent’ cookies (these cookies last till you or your browser deletes them). The main reason we do that is an obvious one: it’s to help you. For example, we will store your preference language and currency so you don’t need to set that every time you visit our site. For more detailed information about how we use cookies, please review the Cookies Policy.

Device Information
When you use a mobile device, we might also collect data. The data we might collect identifies your mobile device, device-specific settings and characteristics, the internet browser you use and information about your computer’s operating system (like application versions and your language settings). We may also collect location details, crash data and other system activity.

Our partners or advertisers may share information with us

It’s not just the things you tell us, though – we may also receive information about you from other sources. When you connect via your Social Media account (Facebook or Google), we may receive information about you via these services. So when you link your HotelVoucher.com user account to your social media account, personal information may be shared with HotelVoucher.com by that social media provider. This only happens when it’s okay with you for them to do so.

Accommodation or business partners may share information about you with HotelVoucher.com too – this may happen if you have support questions about your pending reservation or there is other communication about your reservation via HotelVoucher.com.

We may also receive information from online advertisers. This information, which may include information like whether clicks on ads led to a booking on HotelVoucher.com or a list of criteria to use in targeting ads may be shared with us.

Why does HotelVoucher.com collect and use your personal data?

The main reason we ask you for personal details is to provide our products to you and make them better, develop new products and protect HotelVoucher.com and our users. We need this information just to ensure you get the best service possible and keep your information safe. We might also use your personal data to contact you and to inform you of our latest deals and special offers.

There are other uses too. We may also use the information we collect to do a/b testing to understand which version of a product is better or to offer you customised content. This may include suggesting tips or travel boards you might like or showing you ads you might be interested in. The information we collect may also be used to send you updates (such as comments, saved tips), marketing materials, newsletters and other information. You can always decide to stop receiving these updates by updating your account settings.

We also use the information to respond to your questions or comments and to help your friends and contacts to find you on HotelVoucher.com. For example, we may help your Facebook friends find your account on HotelVoucher.com when they first sign up for HotelVoucher.com. Or, we may allow people to search for your account on HotelVoucher.com using your email address.

When does HotelVoucher.com share the information it receives?

There are different parties integrated into the HotelVoucher.com platform in various ways and for various reasons. The primary purpose is to share your reservation data with the accommodation to complete your reservation, which is a pretty crucial one for what we do. This also applies when you download vouchers from connected businesses. There are also other parties, which can receive some of your data. You can think of parties we involve to provide you with the HotelVoucher.com services, financial institutions for payments and advertisers. In some cases, authorities can receive some of your data. We only provide data if it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. For fraud prevention and detection purposes and if strictly necessary, we may also exchange information about our users with business partners.

What choices do you have about your information?

We want you to be in control of your information. Therefore, we build simple and meaningful choices into your HotelVoucher.com account settings. For example you can access and change information in your profile page at any time, choose if your profile page is available by search engines, link or unlink your account from Facebook or Google, choose whether your purchases on HotelVoucher.com will be used to customize recommendations and ads for you, or close your account at any time. Be aware that some choices are available to you through the device or software you use to access HotelVoucher.com.

What security and retention procedures does HotelVoucher.com put in place to safeguard your personal data?

In accordance with European Data Protection laws, we have procedures in place to prevent unauthorized access to, and the misuse of personal data. Full credit card details will never be stored on our servers. We use third party providers (e.g. Stripe) to make payments/reservations from your account directly to the hotel or business. HotelVoucher.com will never receive any credit card information or payments.

How does HotelVoucher.com treat personal data of children?

HotelVoucher.com is a service that is not directed to children under 13 years of age. We only process information about children with the consent of the parents or legal guardians.

How can you control the personal data you have given to HotelVoucher.com?

You are in control of the personal data you give. Therefore you have the right to review the information we keep about you. You can request an overview of your personal data by emailing us. Please write 'Personal information request' in the subject line of your email.

You can also contact us if you believe that the personal information we have from you is incorrect or if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. By the way, you can delete your user account at any time by signing into your account on the HotelVoucher.com website and choosing to remove your account.

Who is responsible for the processing of personal data on the HotelVoucher.com website and apps?

HotelVoucher.com, located in 's-Hertogenbosch The Netherlands, controls the processing of personal data on its websites and mobile apps. If you have any suggestions or comments about this privacy notice, please send an email to info@hotelvoucher.com. When it comes to privacy, we are always happy to talk.